Placing an order is simple! Just visit our website, https://www.denior.com. Browse through our collection, add your desired items to the cart, proceed to checkout, and finalize your purchase with payment. Happy shopping! 🛒

No account needed! You can place an order as a guest or create an account using your email ID for a more personalized experience.

We accept all major prepaid payment options, including UPI, debit, and credit cards.

To check the status of your order, head to our website and scroll down to the order tracking page. There, you can easily follow your order's progress. For detailed information, click here: 🔍👉https://www.denior.com/apps/17TRACK

If your order hasn't shipped yet, email us at support@denior.com. ASAP to update it. ifit's already on its way, you'll need to contact the shipping company after it arrives tocorrect the address.

Contact our support team or use the tracking number to get in touch with the shipping company.

Forgot your password? No worries! Use the “Forgot Password” option on the login page, enter your email ID, and follow the instructions in the email to reset your password.

Creating an account gives you access to exclusive offers, early announcements about new products, and a personalized shopping experience. These benefits are prominently displayed during the checkout process, encouraging you to sign up for an enhanced shopping experience.

Yes! You can add one billing address and one shipping address. You can update the shipping address during the checkout process.

After creating your account with your email ID, you'll be prompted to provide basic details. To make further changes, simply go to the account tab to update your personal information. ✏️

You can now cancel your order directly from our website within 4 hours of placing it. Simply log in to your account, navigate to the 'My Orders' section, and click on 'Cancel Order'. Refunds will be initiated automatically upon cancellation.

Customers can cancel their order from “My Account” after logging in the website. Go to orders, and choose the order which is it to cancelled/returned.  Once canceled, the refund will be processed and credited to the source account.

Note: Refunds are typically processed within 24 to 48 hours after approval and may take up to 10 business days to reflect in your bank account, depending on your bank's policies. ⏳

We do not accept cancellations once the product has been dispatched. If the product reaches you and has quality issues, you can contact our support team at support@denior.com within 3 days of delivery. Provide images of the product to report issues such as:Fitting issues or incompatibility with your mobile model.Incorrect button or port positions.Completely wrong product received.Damaged product received.We will either dispatch a new product at no additional cost or provide a full refund.

If a cancellation request is made after the product has reached the shipping stage, a partial deduction will be applied (depending on the product), and the remaining value will be credited back to the original payment method.For full details, please visit our cancellation & Refund policy page: 📄🔗 Cancellation Policy

We do not charge return shipping fees for damaged, defective, or incorrect products. In such cases, we dispatch the correct product at no additional cost. Returns for other reasons are not accepted.

Please contact our customer support team as soon as possible. They will guide you through the process of returning the incorrect item and help with your new order.For any queries, feel free to reach out to us at: support@denior.com

We will initiate a refund to the original payment method. Typically, this takes 7–10 business days after we receive your return. Expect the refund to appear in your account within 10 business days.

You can contact us by email joinus@denior.com